Need Help?
If you have an issue or question that requires assistance, please forward an email to our Customer Service Representative. We will respond within 12 hours!
Shipping, Return & Refund
Shipping
Processing Time
- Orders are processed within 7 business days.
- Customers are responsible for any customs fees, taxes, or tariffs incurred.
Shipping Options
- We offer various shipping options, including:
- Standard Shipping
- Expedited Shipping
- Express Shipping
Shipping Costs
- Shipping costs are calculated at checkout based on the selected shipping method and destination.
- Free shipping is available for orders
Order Tracking
- Once your order is shipped, you will receive a confirmation email with tracking information.
Delivery Issues
- If your order has not arrived within the expected delivery time, please contact us at cs@ucomshops.com
Changes to Your Order
- If you need to make changes to your order, please contact us as soon as possible. We cannot guarantee changes once the order is in processing.
Returns and Exchanges
- Please refer to our Return Policy for information on how to return or exchange items.
Return & Refund
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cs@ucomshops.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cs@ucomshops.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@ucomshops.com.
Terms of Service
Welcome to UcomShops.Com.
UcomShops.Com provide services to you subject to the following conditions. By visiting or shopping at UcomShops.Com, you accept these conditions. Please read them carefully, as they outline what you can expect from us and what we expect from you. By accessing any areas of UcomShops.Com, users ("Users") agree to be legally bound and to abide by the terms set forth below.
Privacy
Please review our Privacy Notice, which also governs your visit to UcomShops.Com and explains our practices.
Electronic Communications
When you visit UcomShops.Com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you via e-mail. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement for such communications to be in writing.
Disclaimers and Limitation of Liability
You agree that use of UcomShops.Com is at your sole risk. Neither UcomShops.Com, nor its affiliates, nor any of their officers, directors, employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, "Providers"), nor any others, warrant that UcomShops.Com will be uninterrupted or error-free; nor do they make any warranty regarding the results that may be obtained from using UcomShops.Com, or the accuracy, reliability, or currency of any information, content, service, or merchandise provided through UcomShops.Com. This site is provided by UcomShops.Com on an "as is" and "as available" basis. UcomShops.Com makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials, or products included on this site. To the full extent permissible by applicable law, UcomShops.Com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. UcomShops.Com will not be liable for any losses or damages arising from the shipping and handling of goods after they have been dispatched from the warehouse. UcomShops.Com will not be liable for any damages of any kind arising from the use of this site or from any products purchased from this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages. No oral advice or written information provided by UcomShops.Com, its affiliates, or any of their officers, directors, employees, agents, providers, or others shall create a warranty or legal obligation; nor shall you rely on any such information or advice.
UcomShops.Com reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfill your order, you will be offered an alternative or given a refund for the unavailable product.
Your Account
When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that you have sufficient funds to cover the cost of the goods.
UcomShops.Com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Product Descriptions
UcomShops.Com and its affiliates attempt to be as accurate as possible. However, UcomShops.Com does not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free. If a product offered by UcomShops.Com is not as described, your sole remedy is to return it in unused condition.
Applicable Law
This site is created and controlled by UcomShops.Com in Hong Kong. Thus, the laws of Hong Kong will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. UcomShops.Com reserves the right to make changes to its site and these disclaimers, terms, and conditions at any time. You hereby irrevocably and unconditionally consent to submit to the exclusive jurisdiction of the courts of Hong Kong for any litigation arising from or relating to the use of or purchases made through UcomShops.Com (and agree not to commence any litigation relating thereto except in such courts), waive any objection to the laying of venue of any such litigation in the Hong Kong courts, and agree not to plead or claim in any Hong Kong court that such litigation brought therein has been brought in an inconvenient forum.
Site Policies, Modifications, and Severability
Please review our other policies, all contained under Customer Service, posted on this site. These policies also govern your visit to UcomShops.Com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and operate to the extent permitted under the law and shall not affect the validity and enforce ability of any remaining conditions.
Errors and Omissions
We are not responsible for any typographical errors or inaccuracies set forth on this website. The information, prices, and discounts set forth herein are subject to change without notice.
Privacy & Security
UcomShops is committed to protecting your privacy while using our Service. This policy outlines our practices regarding the collection, use, and disclosure of personal information. We collect personal data, such as names, email addresses, phone numbers, and usage data, to improve our services and communicate effectively with users.
Your data may be transferred to computers outside your jurisdiction, and we take reasonable security measures to protect it. We may disclose your personal data in legal situations or during business transactions, such as mergers or acquisitions.
Users have specific rights regarding their data, including the right to access, update, or delete their information and the right to withdraw consent for data processing. We may update this policy periodically, and it’s essential for users to review changes to stay informed.
For any questions regarding this policy, users can contact us through our website, email, or phone. We value your privacy and aim to be transparent about how your information is handled.